bjee Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy describes how bjee ("we", "us", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals who register for or use the bjee online gaming platform at https://bjee.asia. bjee is committed to handling your personal data responsibly, transparently, and in accordance with applicable privacy and data protection principles.

By registering for a bjee account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not register for or use the bjee platform.

2. Personal Data We Collect

bjee collects personal data that is necessary to provide the services offered on the platform, to comply with legal and regulatory obligations, and to improve the player experience. The categories of personal data we collect include:

• Registration data: your full name, date of birth, mobile phone number (used as your account identifier on the bjee platform), and any other information you provide when creating your account.
• Identity verification data: copies of government-issued identification documents, proof of address, and any supporting documentation required to complete KYC verification or to comply with anti-money laundering obligations.
• Financial data: details of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or other supported payment methods; transaction amounts, dates, and references. bjee does not store full mobile banking credentials — payment authorisation occurs directly through your mobile banking provider.
• Gaming activity data: records of bets placed, games accessed, wagers, winnings, bonus activity, session duration, and betting history across all products available on bjee, including cricket betting, live casino, slots, and crash games.
• Device and technical data: IP address, device type and model, operating system version, browser type, mobile network operator, and cookies or similar identifiers associated with your use of the bjee platform.
• Support and communications data: records of any correspondence between you and bjee customer support, including messages sent via in-app chat, email, or other communication channels, and the content and outcome of any complaints or queries you raise.

3. How We Use Your Personal Data

bjee uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. The primary purposes for which we process your personal data are:

• To create and manage your bjee account, verify your identity and age, and maintain the security and integrity of your account in accordance with our Terms & Conditions.
• To process deposits, withdrawals, and other financial transactions on the platform, and to maintain accurate financial records as required by applicable laws.
• To comply with legal obligations including anti-money laundering (AML) requirements, KYC verification requirements, age verification obligations, and any reporting obligations imposed by applicable law.
• To provide customer support, respond to your queries and complaints, and to improve the overall quality and responsiveness of the bjee support service.
• To send you account-related communications, including deposit and withdrawal confirmations, security alerts, bonus notifications (where you have opted in to receive them), and important updates regarding changes to our Terms & Conditions or Privacy Policy.

4. Sharing of Personal Data

bjee does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) — to facilitate the processing of your deposits and withdrawals. These partners receive only the transaction data necessary to execute and record each payment.
• Game content and platform technology providers — including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and other licensed third-party game studios whose products are available on bjee. These providers may receive limited technical data to enable gameplay, verify bet outcomes, and resolve disputes.
• Identity verification and fraud prevention services — third-party KYC providers engaged by bjee to verify your identity and age during account registration or when processing large withdrawal requests.
• Regulatory and law enforcement authorities — where bjee is required by law to disclose your personal data, for example in response to a court order, a lawful request from a government body, or to meet anti-money laundering reporting obligations. bjee will provide only the minimum data required by such requests.
• Business successors — in the event that bjee undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring or successor entity, subject to equivalent privacy protections being maintained.

All third parties with whom bjee shares personal data are required to maintain appropriate data security measures and to use the data only for the purpose for which it was shared. bjee remains responsible for ensuring that such sharing is conducted in compliance with applicable privacy principles.

5. Cookies and Tracking Technologies

bjee uses cookies and similar tracking technologies on its platform to ensure the platform functions correctly, to remember your session preferences, to detect suspicious login activity, and to analyse platform usage patterns that help us improve the service we offer to Bangladesh players.

The types of cookies used by bjee include:

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent or unauthorised access attempts. You cannot opt out of strictly necessary cookies without disabling the bjee platform entirely.
• Functional cookies — used to remember your preferences such as language settings and to provide a consistent experience across sessions on the bjee platform.
• Analytics cookies — used to collect anonymised or pseudonymised data about how players use the bjee platform, including which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used solely to improve platform performance and user experience.

6. Data Retention

bjee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the purpose of satisfying any legal, regulatory, or reporting requirements that apply to bjee as an online gaming platform. The general retention periods that apply to the main categories of data are as follows:

• Account and registration data: retained for the duration of your account and for a period of up to five (5) years following account closure, to meet legal and regulatory obligations.
• Financial transaction records: retained for a minimum of five (5) years following each transaction date, in compliance with applicable financial record-keeping requirements.
• Identity verification documents: retained for the duration of your account and for up to five (5) years following account closure, consistent with AML and KYC record-keeping requirements.
• Customer support records: retained for up to three (3) years from the date of the relevant interaction, unless the matter is subject to an ongoing dispute or regulatory inquiry, in which case retention may be extended until the matter is fully resolved.

7. Data Security

bjee takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and bjee's servers, secure server infrastructure with access controls and audit logging, regular security assessments and vulnerability testing, and staff training on data handling and privacy obligations.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, bjee will take prompt action to contain the breach, assess its impact, and notify affected individuals in accordance with applicable requirements.

8. Your Rights Over Your Personal Data

bjee respects your rights in relation to your personal data. Subject to applicable law and certain exceptions (for example, where retaining data is required by law), you have the following rights in respect of the personal data bjee holds about you:

• Right of access: you have the right to request a copy of the personal data bjee holds about you, along with information about how and why we use it.
• Right to rectification: if any personal data bjee holds about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: in certain circumstances, you have the right to request that bjee delete the personal data we hold about you. This right is subject to exceptions, including where retention is required by law or where the data is needed for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: you have the right in certain circumstances to request that bjee restrict the way in which we process your personal data, for example while a correction request is being reviewed.
• Right to object: you have the right to object to bjee processing your personal data for direct marketing purposes. Where you exercise this right, bjee will cease to use your data for direct marketing without delay.

9. Marketing Communications and Opt-Out

With your consent, bjee may send you marketing communications about bonuses, promotions, new games, and other platform updates that may be of interest to you. Marketing messages are sent via mobile notifications or in-app messages to your registered device. bjee will not send unsolicited marketing communications to individuals who have not given their consent.

• You may withdraw your consent to receive marketing communications from bjee at any time by contacting bjee customer support and requesting to be removed from our marketing list.
• Withdrawing your consent to marketing communications will not affect your ability to use your bjee account or access any product or service on the platform. It will also not affect the lawfulness of any marketing communications sent to you prior to the withdrawal of your consent.
• Please note that even if you opt out of marketing communications, bjee will continue to send you transactional and account-related communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.
• Right to withdraw consent: you may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.
• To exercise any of your rights or to make a data-related enquiry, contact bjee support at [email protected] (plain text — not a clickable link).

bjee will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before actioning any request that involves access to, correction of, or deletion of personal data.

10. Children and Minors

bjee strictly enforces a minimum age requirement of 21 years for all registered players. bjee does not knowingly collect personal data from individuals under the age of 21. If bjee becomes aware that personal data has been collected from a person under 21 years of age, bjee will take immediate steps to delete that data and to close any associated account.

If you believe that a person under the age of 21 has registered for a bjee account or provided personal data to bjee, please contact bjee customer support immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action without delay.

11. Changes to This Privacy Policy

bjee reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where practicable, notify registered players via the mobile number or contact details associated with their account.

• We encourage you to review this Privacy Policy periodically to stay informed about how bjee collects, uses, and protects your personal data.
• Continued use of the bjee platform following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you should discontinue your use of the bjee platform.
• Previous versions of this Privacy Policy are available upon request by contacting bjee customer support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bjee handles your personal data, please contact the bjee data support team. You can reach us at [email protected] (plain text — not a clickable link). Support is available 24/7. Please include your registered mobile number and a clear description of your query to allow us to respond as efficiently as possible.

All data-related requests will be handled in strict confidence. bjee is committed to addressing your privacy concerns promptly, fairly, and transparently.

13. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Privacy Policy will continue in full force and effect.

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising in connection with this Privacy Policy will be subject to the dispute resolution process set out in bjee's Terms & Conditions.

14. Acknowledgement

By using the bjee platform you confirm that you have read, understood, and agree to this Privacy Policy. You further confirm that you are at least 21 years of age and that you consent to the collection, processing, and use of your personal data as described in this policy. If you do not agree, please discontinue your use of bjee immediately and contact support to request account closure.

15. Responsible Gaming and Data

Personal data collected in connection with your gaming activity — including session duration, bet frequency, and deposit patterns — may be used by bjee's responsible gaming systems to identify signs of problem gambling. Where such indicators are detected, bjee may use this data to trigger responsible gaming interventions such as activity alerts or support outreach. This use of your data is in your best interest and forms part of bjee's commitment to player welfare. For more information, please review our Responsible Gaming policy.